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REFUND POLICY

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CANCELLATION AND REFUND POLICY

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, the customers have the liberty to cancel the products purchased and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For cancellations, please contact us via “Contact Us” page from our website.
The Customers are requested to initiate a cancellation before 6 hours from the time of purchase of the product in order to be eligible for a refund.
Requests received later than 6 hours from the Time & Date of purchase of the product for cancellation, will not be treated under cancellation of services.

Refund & Refund Policy

Return policy usually works if the order purchased does not meet the requirements of the customer and this could be in terms of the size, color, fit or any other attribute pertaining the product. In case of any defects found in the product, the customers are requested to share the images of the product to info@floydrichie.com and post investigation, if the product has been found to have had a genuine defect, the refund for the product will be initiated either to the customer’s bank account or any other payment made online like Paytm, Phone Pe, Google Pay, etc., or the customer’s Floyd Richie account if the customer is a registered user of Floyd Richie.

Once an order is placed and if the customer requests for an immediate cancellation, the customer will need to do so within 6 hours from the time the order was placed. Once an intimation about the cancellation is received by the seller, the refund would be processed and the amount that was spent on the order will be credited within 3-5 business days either to the customer’s bank account or any other mode of online/electronic payment such as PayTM, GooglePay, PhonePe, Mobiwik or to the customer’s registered Floyd Richie account. However, if the customer, once placed an order, initiates a cancellation anytime after the timeframe of 6 hours or later and the seller receives an intimation about cancellation, the refund will be processed and the amount that was spent on the order will be credited within 5-7 business days.

If a customer receives an order and due to some reason(s), the customer wishes to return the product, the customer can do so and the seller will need to be intimated on the same where the customer can either write to info@floydrichie.com or WhatsApp or ping +91 8754410203 and intimate the seller about the cancellation. Once an intimation is received, the customer will in turn be communicated for either a replacement of the product or a refund. If the customer opts for a refund, the same would be initiated and the amount will be credited within 7-10 business days either to the customer’s bank account or any other mode of online/electronic payment such as PayTM, GooglePay, PhonePe, Mobiwik or to the customer’s registered Floyd Richie account. Since Floyd Richie as a brand works out ways and possibilities to minimize cancellation, return or a refund considering the best of interests of the customers, the brand is always welcoming for any feedback or comments which in turn help improvise the quality and the services hence bringing a smile and satisfaction to every customer that are being catered to.

FAQs

For registered customers, the refund could either be deposited in their respective Floyd Richie account or they could have the amount refunded to their respective bank account or any other online payment gateways such as Paytm, Phone Pe, Google Pay, etc.,

If I receive a product that has been damaged due to improper packaging, will I be eligible for a refund?
The team from the packaging department have taken the best possible initiatives to take utmost care while packing the products for its customers and one such initiative is that a hard fiber cardboard box is used so that the package remains undamaged from the time the packaging is done till the transit to the time the customer receives the product in hand. However, if the customer finds any sort of damage, they are requested to report the issue either by writing to info@floydrichie.com or What’s App/DM/call  +91 8754410203 so that the request will be processed immediately and upon through investigation, the customer will be communicated for a refund.

I have placed an order for an incorrect item. Can I return the product and re-order?
The customers usually return the products and this usually occurs in terms of color of the product, size or the content present in the print. In such cases, the customers return the products and request for a new order and the customers are requested to return the product at least 3 days from the time the order was received by the customer and once the product is returned, the customer can place a new order.

Will I incur return charges for having placed an incorrect order?
No charges will be applied if the customer returns the product which was ordered incorrectly.

Do you have a ‘credit purchase’ option? / Will I get a credit purchase for the products? / Am I eligible for a credit purchase?
We do not have a credit purchase option at the moment. However, in the near future, there could be possibilities of a credit purchase and that might be purely based on Brand Loyalty, bringing in prospective references of new customers, procuring/ referring to a larger and a wide range of customers, customer promotions etc.,

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